Eves24 POLICY FOR REPAIR

1. The Company offers lifetime Repair policy for Product/s Purchased from the Company and/or through the Company from its Supplier.

2. A Customer should place a request for Repairs by calling the Customer Support Desk of the Company.

3. Upon request being received from the Customer for Repairs, a tentative date time and location for pick-up of the Product’s for the purpose of Repairs shall be discussed and intimated to the Customer by the Customer Support Desk of the Company.

4. Only that Product/s would be accepted for Repairs in respect of which the Original invoice copy, Jewellery certificate if any, is produced at the time of handing over of the Product to the Company for Repair.

5. All jewellery pieces will be checked for actual weight and carat before Repair.

6. Diamond polki set through Wax Setting will not be repaired.

7. After pick up and assessment of repair cost, the Support Desk of the Company will intimate to the Customer the estimated cost of Repairs.

8. Only if the estimated cost of Repair is agreed by the Customer the Repairs will be undertaken.

9. In case for any Product accepted for Repairs is not Repairable in the sole discretion of the Company then the Customer will be intimated and the Product will be returned.

10. All the Repair charges as prescribed by the Company based on the nature of Repairs including all applicable Taxes shall be borne by the Customer.

11. Any repairs will take minimum of 10 to 15 working days.

12. All shipping and handling expenses shall be chargeable to the Customer separately.

13. All Repairs shall be undertaken at the sole risk of the Customer.

14. The Repair charges shall be payable by the Customer before delivery of the Product. Company shall have a lien on the Product for un-paid Repair charges if any.

15. Product for Repair has to be packed and kept ready for pick up as per the instructions provided by the Company.

Applicable to the customer at the time of purchasing the product/s
(For the purpose of these Polices, the reference to Customers shall include reference to Eves24 Club Members, and General Customers also)