Yes. Eves24.com deals only in real Jewellery. We strongly recommend buying certified jewellery only. We sell Jewellery that is hallmarked and certified by reputed certifying agencies like IGI and DGLA.

All our diamond jewellery is certified by reputed certifying agencies like IGI and DGLA.

Yes. All our Diamond jewellery will be accompanied along with certificates issued by international agencies.

Yes, certification and hallmarking from a recognised agency authenticates the quality of your purchased jewellery. This will gain you assurance on the money invested in the jewellery and will yield you a fair value during resale.

The jewellery is insured until it is delivered to you.

You can refer to Ring Size Guide / Bangle Size Guide in the Know your Jewel Section of our website. If you are still not sure about the size of the ring, speak to us on our customer service desk.

Please follow these simple steps:

1. Select your piece of Jewellery, in case of ring / bangles check and provide the requisite size, refer to the price and payment terms, check for delivery at your pincode and then “Pick the Jewellery to add to your Shopping Cart”.
2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'
3. Enter your Email Address and Name on the Checkout Screen and proceed for Billing and Shipping
4. Enter your shipping details and continue to the Payment Options.
5. Select your Mode of Payment, make the payment and Place the order.
6. You will receive an order confirmation email on the e-mail id you provided while placing your order.

Yes. Your order confirmation will be sent on the e-mail id you provided while placing your order. We may also call you to verify your order.

Eves24.com offers multiple Payment Options;

1. Credit / Debit Cards
2. Net Banking
3. NEFT / RTGS
4. Cheque / Demand Draft
5. Cash Deposit

To know more check out Payment Options at Eves24.com or speak to our Customer Service Desk and we would be happy to assist you.

For Ready Products , you need to pay full amount at the time of booking the order.

For Non ready products , you have an option to pay 20% of the invoice amount at the time of your order and the balance (80% or otherwise) of adjusted final invoice value just before the shipment of the goods.

Eves24.com is committed to offer highly competitive prices to its customer and works on thin margin.

Given the precious nature of materials used in Jewellery, we generate adjusted final invoice, once the product is ready to ship, based on the actual usage of material, which may vary depending upon change in sizes (of rings, bangles etc.) or vary marginally while actually manufacturing the non-ready product and also based on actual local taxes payable beyond 1% for the stated delivery pincode.

The final invoice is generated, once the product is ready to ship.

Eves24.com, will intimate you once the product is ready to ship and you have to pay the balance within 7 days of intimation from us.

In case, due to some reason, if you are not in a position to pay the balance within 7 days, you may make a request for extension of payment timeline by another maximum 5 days, beyond which the order shall be cancelled as per the applicable cancellation or return policy.

At present we service only in and around Mumbai and cities and towns in few other states. We are continuously working to add more cities and towns for deliveries. Do check the deliverability for your pincode.

No. We provide Free Insured shipping to all our customers.

We offer a free insured delivery via our own personnel or through reputed third party carriers like Blue Dart.

All products take different time for shipping depending upon the complexity in manufacturing and jewellery certificate chosen. Jewellery certification by IGI itself generally takes 7-10 days. We have mentioned the expected shipping timeline for each product on the respective Product pages.

The delivery timelines are dependent upon the distance and paperwork required with local tax authorities across different state, city and pincode for delivery.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, Please do not accept any package that has been tampered with.

Yes, If you are not fully satisfied with the Product, it can be returned within 7 Days from the delivery date.

Ready stock product/s other than customised product/s -- You can Return the same and 100% of the price paid shall be refunded.
Customized product/s -- You can Return the same but the Company may refund the price paid after deducting making charges.

Yes we do refund the amount, refer to our Return Policy for more details.

Yes, we do offer free return shipping for our customers.

You will need to call on our Customer Care Number, for further instructions.

Yes, we offer lifetime exchange / Buy back of Products sold by us.

Kindly refer to our Exchange Policy for more details.

In case of exchange of the product with the product of the same supplier: 90% of the then prevailing price of the metals and stones subject to a minimum deduction of Rs. 1000/- (Rupees One Thousand Only) per product.

In case of exchange of the product with the product of a different supplier: 85% of the then prevailing price of the metals and stones subject to a minimum deduction of Rs. 1000/- (Rupees One Thousand Only) per product.

Kindly refer to our Buyback Policy for more details.

The Buyback value will be 80% of the prevailing price of the metal and Diamonds and 50% of the current price of other stones, subject to minimum deduction of Rs. 1000/- (Rupees One Thousand Only) per product.

Eves24 club Membership brings a radical shift in the way Jewellery is enjoyed. It is a modern, first-of-its-kind lifestyle concept that opens out exciting vistas of experiencing jewellery like never before.

By becoming an Eves24 Club Member, you will have easy access to a large collection of jewellery on a pay-per-use basis (Jewel Library). You can buy jewellery of your choice and pay for it in bits and pieces i.e. EMIs (Easy Jewel). You will be pampered with untold privileges and preferential offers.

Click here to see a listing of Eves24 Club Membership benefits

At present, only a resident within the Mumbai octroi limit can become an Eves24 Club Member.

However, we shall soon be expanding to other cities.

It is an annual membership plan that needs to be renewed every year. You need to simply fill up the KYC form, sign our membership agreement and create Smart Security for us by using your current investments.

Once done, we shall create and provide you a User ID and Password. And you will be ready to explore Jewellery seamlessly under both Jewel Library (Pay per use) and Easy Jewel (on EMI) catalogue, seamlessly throughout the annual membership period.

Of course the value of Jewellery that you will be able to enjoy would depend upon the value of Smart Security provided to us.

Jewel Library is a large pool (library) of ever-changing, beautiful and authentic jewellery pieces of different designs that you can access any time. After all, variety is the spice of life isn’t it!

This Doorstep Service from Eves24 brings you these objects of desire on a Pay on per Usage Basis.

Most jewellery is worn only rarely. It is parked in lockers most of the time, earning negligible returns on jewellery investments apart from limiting the choices and flexibility to wear a new design.

Eves24 Jewel library services enable smarter investment. You save on your invested money, earn a better return on the said amount and at the same time, have the flexibility and choice to wear a new jewellery design for every occasion.

Yes, we do offer a need based usage plan. Herein, you will be required to fill up the KYC form, sign agreement and provide security, every time that you want to enjoy the Eves24 jewel Library services.

Eves24 Easy Jewel has been designed to bring you the convenience of buying a piece of jewellery or building a whole, gorgeous, personal collection. You can buy jewellery whenever you want, and can pay for it in easy installments (EMI).

You will have access to ever-changing, beautiful and varied designs from our multiple vendors through our Easy Jewel (Jewellery on EMI) Online Catalog at Eves24.com or by visiting Eves24 vendor stores.

While you enjoy the convenience of Easy Jewel, Jewellery on EMI, you can also shop with confidence, as at the heart of Eves24 is our transparent dealings. All of Eves24 jewellery is certified for their quality by international agencies and is priced very competitively. Eves24 also offer the convenience of Repair, Lifetime Exchange and Buy-Back.

No. This service is exclusively for annual members of Eves24 Club Membership.
In case your queries were unanswered contact our 'Customer Service desk' .