In case of ready stock mount & stones, a Customer / Member may cancel the order by informing the Company subject to acceptance of such cancellation by the Company and if such cancellation is before the Product is dispatched then in such an event the full amount will be refunded.
Provided that an order placed for a Customized Product or already shipped product cannot be cancelled, however the Customer / Member may Return the same or Exchange the same or request the Company to Buy Back the same as per the Policy for Return, Exchange and Buy Back prescribed by the Company.
If the Customer / Member desires to cancel any order for purchase of Product/s, such cancellation request should be emailed to the Company at firstname.lastname@example.org followed by a call to the Support desk of the Company minimum 1 working day before the Product has been dispatched / shipped for delivery to the Customer / Member.
Any cancellation made as per terms hereof may attract transaction processing charges that the company would have incurred while processing the order, which the Customer / Member shall be liable to pay immediately on such cancellation irrespective of the fact that the Customer / Member is not purchasing the Product/s.
Company reserves the right to cancel an order in case of an error, fraud or if accidental mis- communication on product or pricing etc., has taken place.
The Customer shall have the option to cancel the order in case the shipment is delayed by 15 numbers of days beyond the indicated shipment timeline and the Company shall refund the entire amount paid by the Customer towards the said order.
Applicable to the customer at the time of purchasing the product/s
(For the purpose of these Polices, the reference to Customers shall include reference to Eves24 Club Members, and General Customers also)